Regulatory Disclosure and Complaints

Best Risk Management and Financial Service Limited are authorised and regulated by the Financial Conducts Authority, FCA Registration no. is 583497.  

The registered number of Best Risk Management and Financial Service Limited is 07095571.

These can be checked by visiting the FCA website.

The products available from Best Risk Management and Financial Service Limited are regulated by the FCA.

Best Risk Management and Financial Service Limited receives a fee and/ or commission for some of the products in respect of business introductions. Further details are available on request.

Making a complaint:

We know that sometimes things can go wrong. Our number one priority is to provide you with the highest level of customer service. If there’s a problem, please let us know and we’ll try to provide a solution as quickly as possible. 

If you would like to make a complaint, please contact:

Best Insurance
4th Floor, Telecom House,
125-135, Preston Road,
Brighton, England,
BN1 6AF

Telephone: 0330 330 9465
Email: info@bestinsurance.co.uk

After looking into your complaint, we will respond as quickly as possible and keep in touch with you until your complaint has been resolved. Some complaints may take longer to resolve, and Best Insurance will contact you to let you know who will be dealing with it and what the next steps are.

Should you remain dissatisfied with Best Insurance decision or fail to receive a final answer within 8 weeks of us receiving your complaint you may, if you wish, refer your complaint to the Financial Ombudsman Service (FOS). The FOS is a free independent service in the UK for settling disputes between consumers and businesses providing financial services. If you decide to refer your complaint to the FOS, their contact details are:

The Financial Ombudsman Service
Exchange Tower
London E14 9SR
Phone: 0800 023 4567 or 0300 123 9123
Email: complaint.info@financial-ombudsman.org.uk
Website: http://www.financial-ombudsman.org.uk

Please note that if you wish to refer this matter to the FOS you must do so within 6 months of our final decision. You must have completed the above Procedure before the FOS will consider your case. This complaints procedure is without prejudice to your right to take legal proceedings.